FAQs

How do I download a product I have purchased?

Once you have completed your purchase, you will receive an email receipt with your download links. You can also create an account, which will include your download links on your account page.

 

Can I download products to my mobile device?

We recommend that you download your purchases on a desktop or laptop computer.

 

Will I be able to download product updates free of charge?

Yes, to keep your social media content up to date, we're committed to providing free updates to all of our digital products.

 

How often are products updated?

Every time Facebook, Instagram, YouTube or any of the major Social Media platforms updates, we'll do everything we can to keep our content as up to date as they are.

 

Will my purchases expire?

No, they will never expire. Buy once, use for life.

 

Can I request a refund or exchange?

As all of our products are digital, all sales are final. However, if you are unhappy with your purchase or if you are not sure if a product is what you're looking for, please email us at hello@poego.co

 

What license is included with your products?

Under our standard license, all products may be used for personal use as many times as you would like. For commercial use, our products are limited to 1 project per purchase. If you would be interested in purchasing an extended license for multiple commercial projects, please email us at hello@poego.co

 

Can I redistribute Items I've purchased?

No, items purchased are for your use only. You may not include the original purchased items (or source files) in any distributed end products.